Deliveries & Returns
Our delivery service
As soon as your order ships, you'll receive an email with a link to your consignment on the TIG website, which will allow you to track the status of your order. Delivery is usually within 7 business days of this confirmation (please note, business days are Monday - Friday, excluding public holidays). If any products are temporarily unavailable then delivery may take longer.
Please note, due to high volume of orders during sale periods delivery of your online order may take a little longer to arrive than usual. We work extra hard during this busy time to ensure your items arrive as quickly as possible, without compromising our quality standards. Thank you for your patience, please feel free to get in touch with us if you have any concerns.
If you need an order by a specific date or time please get in touch shop@ecostore.com.au to ensure we can meet your delivery expectation.
All orders are dispatched within in 2 days, please allow 1-2 days for delivery. Below are the delivery charges by region.
Can I shop as a guest rather than signing up for an ecostore account?
Yes, when you've finished shopping, simply continue to the checkout and complete your transaction as a guest although if you do decide to create an ecostore account, your details will be saved for faster future transactions.
What if my billing address is separate from my delivery address?
No problem. You'll be prompted to enter separate details for delivery and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.
Can you deliver to PO Boxes, or overseas?
Our apologies, we can't deliver to PO Boxes. We must have a physical address within Australia.
We cannot deliver to addresses outside of mainland Australia or Tasmania. We cannot deliver to Norfolk Islands
How much does delivery cost?
Northern Territory $34.99
Western Australia $24.99
Tasmania $24.99
NSW $14.99
ACT $14.99
VIC $14.99
QLD $15.99
SA $16.99
What sort of packing materials do you use?
We take care when packing orders to ensure your goods arrive intact and unspoiled, while also making a minimum impact on the environment. We wrap items in paper that is often re-used and can be recycled.
How can I track my delivery?
You can track your delivery using the TIG Track My Parcel tool. You'll need your tracking number handy.
Where do I find the tracking number?
You'll find this on the shipment confirmation email that we will send to you. If for any reason you don't have a tracking number please contact shop@ecostore.com.au.
When will my item be delivered?
To get an ETA of when your parcel will be delivered, please check the TIG Track My Parcel tool.
I haven't received my item. What should I do?
First check the TIG Track My Parcel tool to see if it's in transit. If it doesn't show up there, you can contact TIG on 1300 844 373, don't forget to provide your tracking (consignment) and a detailed description of your item. TIG will then conduct a thorough investigation and keep you informed at every step of the way.
Damaged or faulty products
Please let us know if you receive damaged or faulty goods and we'll either issue you a refund or exchange the item on its return. You won't be charged any additional shipping or handling fees for replacement. To get in touch with us about any concerns please email shop@ecostore.com.au
