General
Website terms & conditions
These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase Goods. We look forward to seeing you again when you are over 18.
We are: ecostore Company Limited
Our address is: 125 The Strand, Parnell, Auckland 1010, New Zealand.
You are: a visitor to Our Website / our customer
1. Definitions
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you.
“Consumer” means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.
“Content” means any content in any form published on Our Website by us or any third party with our consent.
“Goods” means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.
“Our Website” means any website of ours, and includes all web pages controlled by us.
"Post" means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.
2. Interpretation
In this agreement unless the context otherwise requires:
2.1. a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
2.2. these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
2.3. any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
2.4. Except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.
2.5. in this agreement references to a party include references to a person to whom those rights and obligations are transferred or pass as a result of a merger, division, reconstruction or other re-organisation involving that party.
2.6. the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
2.7. a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
2.8. in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
2.9. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
2.10. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3. Our contract with you
3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
3.3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
3.4. We do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
3.5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
3.6. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
3.7. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.
4. Acceptance of your order
4.1. Your order is an offer to buy from us. We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order.
4.2. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
4.2.1 accept the alternatives we offer;
4.2.2 cancel all or part of your order.
5. Price and Payment
5.1. The Price is as set out in the order.
5.2. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
5.3. Prices include goods and services tax (“GST”). We do not deliver outside of Australia.
5.4. If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
5.5. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian dollars will be borne by you.
5.6. Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
5.7. If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
5.8. The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
5.9. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable, but in any event no later than 15 days from the date when we accept that repayment is due.
5.10. If you have a promo code then this does not apply to already discounted items displayed on our website and you will instead be charged at the discounted rate displayed on the our website.
6. Security of your credit card
We take care to make Our Website safe for you to use.
6.1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
7. Cancellation and refunds
The following rules apply to cancellation of your order:
7.1. If you have ordered Goods, but not received them, you may cancel your order without giving a reason at any time providing the order has not been dispatched. You will have no obligation and we will return your money.
7.2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
7.3. We will return your money subject to the following conditions:
7.3.1 we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
7.3.2 you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
7.4. The option to cancel your order is not available:
7.4.1 if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
7.4.2 if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
7.4.3 If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
7.5. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
7.6. In any of the above scenarios, we will return your money within 14 days.
8. Delivery and pick up
8.1. Goods are normally delivered within 5-10 business days from the day you place an order to purchase the Goods. Please allow another 5-10 business days during peak periods.
8.2. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
8.3. If we are not able to deliver your Goods within 15 business days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
8.4. We may deliver the Goods in instalments if they are not all available at the same time for delivery.
8.5. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
8.6. Signing "Unchecked", "Not Checked" or similar is not acceptable.
8.7. Goods are sent by courier. We will send you a message by email to tell you when we have despatched your order.
8.8. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
8.9. Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer's delivery policy.
8.10. Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
8.11. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
8.12. If you pick up Goods from our premises then:
8.12.1 we will not be able to assist you in loading heavy items;
8.12.2 Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
8.12.3 you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
9. Foreign taxes and duties
9.1. If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country.
9.2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
10. Liability for subsequent defects
10.1. We will repair or replace Goods which fail to comply with the provisions of the Fair Trading Act 1992 and the Competition and Consumer Act 2010 or which show a defect. If you claim that the item is defective, the following conditions apply:
10.1.1 the defect must be reported to us within four weeks of becoming apparent;
10.1.2 the defect results only from faulty design or manufacture;
10.1.3 you have returned the defective Goods or parts to us if we have so requested.
10.2. If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
10.3. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
11. Goods returned
These provisions apply in the event that you return any Goods to us for any reason:
11.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
11.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
11.3. The Goods must be returned to us as soon as any defect is discovered but not later than 15 days. Under our ‘Love me or your money back’ promise, we’ll arrange for defected goods to be picked up and a replacement shipped at no cost to you.
11.4. So far as possible, Goods should be returned:
11.4.1 with both Goods and all packaging as far as possible in their original condition;
11.4.2 securely wrapped; 11.4.3 including our delivery slip;
11.4.4 at your risk and cost.
11.5. You must tell us by email message to [email protected] that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
11.6. In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
11.7. Most of the Goods are covered by the manufacturer's guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer's operating instructions.
11.8. If delivery was made to an Australian address, you are also protected by the Fair Trading Act and the Competition and Consumer Act.
11.9. If we agree that the Goods are faulty, we will:
11.9.1 refund the cost of return carriage;
11.9.2 repair or replace the Goods as we choose.
12. Disclaimers
12.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
12.2. All the conditions, warranties or other terms implied by the law of any county other than Australia are excluded from this agreement to the extent permitted by law.
12.3. We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
12.4. You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.
12.5. We give no warranty and make no representation, express or implied, as to:
12.5.1 the quality of the Goods;
12.5.2 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
12.5.3 the correspondence of the Goods with any description;
12.5.4 the adequacy or appropriateness of the Goods for your purpose;
12.5.5 the truth of any Content on Our Website;
12.5.6 non-infringement of any right.
12.6. We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
12.7. Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the Goods you have purchased.
13. Your account with us
13.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
13.2. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
13.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
14. Restrictions on what you may Post to Our Website
You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:
14.1. be malicious or defamatory;
14.2. consist in commercial audio, video or music files;
14.3. be illegal, obscene, offensive, threatening or violent;
14.4. be sexually explicit or pornographic;
14.5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
14.6. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
14.7. solicit passwords or personal information from anyone;
14.8. be used to sell any goods or services or for any other commercial use;
14.9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
14.10. link to any of the material specified above, in this paragraph;
14.11. send age-inappropriate communications or Content to anyone under the age of 18.
15. Your Posting: restricted content
In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms. In addition to the restrictions set out above, a Posting must not contain:
15.1. hyperlinks, other than those specifically authorised by us;
15.2. keywords or words repeated, which are irrelevant to the Content Posted;
15.3. the name, logo or trademark of any organisation other than yours;
15.4. inaccurate, false, or misleading information.
16. How we handle your Content
16.1. Our privacy policy is strong and precise. It complies fully with current law.
16.2. If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.
16.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
16.4. We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.
16.5. We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.
16.6. You agree to waive of your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the Copyright Act 1968 as amended.
16.7. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
16.8. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
16.9. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
16.10. Please notify us of any security breach or unauthorised use of your account.
16.11. We do not solicit ideas or text for improvement of our Service, but if you do send to us material of any sort, you are deemed to have granted us a licence to use it in the terms set out at sub paragraph five above.
17. Removal of offensive Content
17.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
17.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
17.3. If you are offended by any Content, the following procedure applies:
17.3.1 Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.
17.3.2 we shall remove the offending Content as soon as we are reasonably able;
17.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
17.4. We may re-instate the Content about which you have complained or not.
17.5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
17.6. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
18. Security of Our Website
If you violate Our Website we shall take legal action against you. You now agree that you will not, and will not allow any other person to:
18.1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
18.2. link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
18.3. download any part of Our Website, without our express written consent;
18.4. collect or use any product listings, descriptions, or prices;
18.5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
18.6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
18.7. share with a third party any login credentials to Our Website.
18.8. Despite the above terms, we now grant a licence to you to:
18.8.1 create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
18.8.2 you may copy the text of any page for your personal use in connection with the purpose of Our Website.
19. Indemnity
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
19.1. your failure to comply with the law of any country;
19.2. your breach of this agreement;
19.3. any act, neglect or default by any agent, employee, licensee or customer of yours;
19.4. a contractual claim arising from your use of the Goods;
19.5. a breach of the intellectual property rights of any person.
20. Intellectual Property
20.1. We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
20.2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
20.3. You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
20.4. Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
21. Miscellaneous matters
21.1. When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
21.2. Where we provide goods without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
21.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
21.4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
21.5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
21.6. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail. It shall be deemed to have been delivered: if delivered by hand: on the day of delivery; if sent by post to the correct address: within 72 hours of posting; If sent by e-mail to the address from which the receiving party has last sent e-mail: within 48 hours if no notice of non-receipt has been received by the sender.
21.7. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
21.8. This agreement does not give any right to any third party.
21.9. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.
21.10. In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
21.11. The validity, construction and performance of this agreement shall be governed by the laws of Australia.
22. Clearance items
22.1. All clearance items are sold as-is and may include deleted lines, excess stock, old packaging or Best Before dates within 12 months of purchase. The product you ordered may be out of stock. Any product that is out of stock (OOS) will not be shipped to you. We will provide a refund for out of stock (OOS) items in your credit card.
23. 30 Year Competition
*Prize is account credit equal to value of $1000NZD and is valid for 12 months from the date of issue. There are 10 prizes to be won. Credit is applied to a single ecostore account and is non-transferable. Credit cannot be redeemed for cash and is valid on ecostore.com/nz only. Credit applies to existing sale, clearance items, bulk products and shipping costs. The competition is open to all residents of New Zealand but prizes to under 18s will be awarded to a parent or guardian. Winners will be drawn at random and will be notified by email or phone within 14 days of the competition closing date (31st May 2023). If a winner cannot be contacted or does not respond within 7 days of notification, ecostore reserves the right to select an alternative winner.
23.1. Entry instructions and information on the prizes offered form part of these terms and conditions.
23.2 Entry is open only to New Zealand residents who are actually residing in New Zealand. Employees [and their immediate families] of the Promoter or its affiliates, participating outlets, companies and agencies associated with this promotion are ineligible. Only one valid entry per consumer will be accepted.
23.3 The Promoter accepts no responsibility for late, lost or misdirected entries. Incomplete or incomprehensible entries will not be valid.
23.4 The Promoter is not responsible for any prize that has been lost, stolen, damaged or tampered with in any way before it reaches a winner and after it has been released from the Promoter’s custody and control.
23.5 The Promoter is not responsible if a prize does not reach a winner due to the winner’s omission, including providing incomplete or incorrect contact details.
23.6 The Promoter is not responsible for entries that do not reach the Promoter during the promotion period due to computer virus, technical difficulties or failure, lost data, interrupted communications or any other computer errors of any kind, whether human, electronic or mechanical.
23.7 To the extent permitted by law, the Promoter, its employees and agents shall not be liable for any claims, losses, damage, injuries, costs and expenses [whether direct, indirect or consequential] suffered, sustained or incurred as a result of, or arising out of, or in any way connected with this promotion and/or its prizes.
23.8 If a winner is under the age of 18 years, the prize will be awarded to the winner’s parent or caregiver.
23.9 If you are under the age of 18, you must ensure your parent or legal guardian endorses these Terms and Conditions before you enter the promotion or competition.
23.10 By submitting an entry to the Competition, you are agreeing to ecostore's Privacy Policy terms and conditions, which contain, among other things, authority for ecostore to collect, store and use your personal information for future marketing activities.
23.11 By submitting an entry via the Promoter’s website and agreeing to these terms and conditions, you are authorising the Promoter to use your details, creative comments, images and footage from your entry for promotional and media purposes without compensation and copyright of any such promotional material will be the property of the Promoter.”
23.12 This promotion is in no way sponsored, endorsed, administered by, or the responsibility of Facebook, Instagram nor any promoted giveaway Brand. You understand that you are providing your information to the Promoter. The information you provide will be held and used only for the purposes of this promotion except as provided in Paragraph 10 herein.
23.13 All entries become the property of the Promoter for the purposes outlined in Paragraph 10. To access or request correction of your personal information please contact ecostore using the email address [email protected]
23.14 The Promoter reserves the right, in its sole discretion, to vary these Competition Terms and Conditions or cancel the Competition without notice.